Terms & Conditions

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Effective Date: 24 September 2026

These Terms & Conditions govern your use of the Colourfully Black website and the purchase of products from us. Please read them carefully before placing an order.

By using our website or placing an order, you agree to these Terms & Conditions. Nothing in these terms affects your statutory rights as a consumer.

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1. Who We Are

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Company Name: ColourfullyBlack.com Ltd
Registered in: England & Wales
Company Number: 15174687
Registered Office: 7 Bell Yard, London, WC2A 2JR
Email: hello@colourfullyblack.com

References to “we”, “us” or “our” mean ColourfullyBlack.com Ltd. References to “you” or “your” mean the customer using our website or purchasing our products.

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2. How to Contact Us

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You can contact us using:

Email: hello@colourfullyblack.com
Website: Contact Us form
Post: 7 Bell Yard, London, WC2A 2JR
Facebook: @ColourfullyBlack
Instagram: @ColourfullyBlack

We aim to respond to enquiries as soon as reasonably possible.

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3. How We May Contact You

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If we need to contact you regarding an order, enquiry or other matter relating to our products or services, we may contact you using the details you have provided to us.

Where you have consented to receive marketing communications, you can unsubscribe at any time.

We process personal information in accordance with our Privacy Policy and applicable UK data protection law.

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4. Placing an Order

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When you place an order through our website:

1. You select the product(s) you wish to purchase and provide the information required to complete your order.

2. You confirm your order and make payment.

3. We will send you an email confirming that we have received your order.

4. A contract between you and us is formed when we accept your order.

We reserve the right not to accept an order, for example where a product is unavailable, payment cannot be authorised, there is an error in the product description or price, or we reasonably suspect fraudulent or unauthorised activity.

If we are unable to accept your order after payment has been taken, we will refund the amount paid.

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5. Product Information

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We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

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Colours and appearance may vary slightly depending on the device or screen used to view our website.

For personalised products, you are responsible for checking that all names, dates, addresses, wording and other information you provide are correct before approving or submitting your order.

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6. Prices & Payment

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All prices are displayed in pounds sterling (£) and include VAT where applicable.

Any applicable delivery charges will be clearly displayed before you complete your purchase.

Available payment methods will be shown at checkout.

Payment must be successfully authorised before an order can be processed.

Pricing Errors

We take reasonable care to ensure our prices are correct. However, errors may occasionally occur.

If we discover an obvious pricing error after you have placed an order, we will contact you as soon as possible and give you the option of purchasing the product at the correct price or cancelling the order for a full refund.

We will not be required to supply a product at an obviously incorrect price where the pricing error could reasonably have been recognised as an error.

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7. Personalised Products

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Some Colourfully Black products, including certain invitations, may be personalised or made to your specifications.

Please check all information you provide carefully before submitting or approving your order.

Once production of a personalised product has begun, changes may not be possible.

Under the Consumer Contracts Regulations 2013, the normal 14-day right to cancel does not generally apply to goods made to a customer's specifications or clearly personalised.

This does not affect your legal rights where a personalised product is faulty, damaged, not as described or does not match the information you approved.

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8. Dispatch & Delivery

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Delivery options, estimated delivery times and charges will be displayed on our website or during checkout where applicable.

Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and normally within 30 days of the contract being made, as required by applicable consumer law.

A dispatch date is the date your order leaves us and is not the same as the date it will be delivered.

Any delivery dates provided are estimates unless we have expressly agreed a specific delivery date with you.

Please ensure that the delivery information provided with your order is accurate and complete.

We are not responsible for delays caused by events outside our reasonable control, but this does not affect any rights you may have under consumer law.

Goods remain at our risk until they come into your physical possession, or the possession of a person you have identified to receive them, subject to the exceptions provided by law.

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9. Cancelling and Returning Non-Personalised Physical Products

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For most non-personalised goods purchased online, you have a legal right to change your mind and cancel your purchase.

You normally have 14 days from the day after you receive the goods to tell us that you wish to cancel. You then have a further 14 days to return the goods to us.

To cancel, contact us by email or post and clearly tell us that you wish to cancel your order.

Unless the product is faulty or we agree otherwise, you are responsible for the cost of returning unwanted goods.

You may examine goods in the same way that you reasonably would in a shop. We may make a deduction from your refund if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Where you have a right to cancel, we will refund the price paid for the goods together with the cost of our least expensive standard delivery option, where applicable.

If you selected a more expensive delivery service, such as express delivery, we are not required to refund the additional amount above our standard delivery charge.

Refunds will normally be made within 14 days of receiving the returned goods or receiving evidence that they have been sent back, as applicable.

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10. Products That Cannot Normally Be Cancelled

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The statutory right to change your mind does not apply in certain circumstances.

For Colourfully Black products, this may include:

• Products made to your specifications or clearly personalised; and

• Digital content where supply has begun after you have expressly agreed to immediate supply and acknowledged that you will lose your cancellation right.

These exceptions do not remove your rights where a product is faulty, damaged or not as described.

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11. Digital Products

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Digital products, including digital invitations, are supplied for your personal, non-commercial use only, unless we expressly agree otherwise.

You may not resell, reproduce, redistribute, share commercially or otherwise exploit our digital products without our written permission.

Where you request immediate access to digital content during the 14-day cancellation period, we will ask you to expressly agree to supply beginning immediately and acknowledge that you will lose your statutory right to cancel once supply of the digital content begins. UK online-selling rules require both of these steps.

If the required consent and acknowledgement have not been obtained, your statutory cancellation rights may continue to apply.

Your statutory rights still apply if digital content is faulty, not as described or does not meet the requirements of the Consumer Rights Act 2015.

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12. Faulty, Damaged or Incorrect Products

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We want you to be happy with your Colourfully Black purchase.

If your product arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible at hello@colourfullyblack.com, preferably including your order number and photographs where relevant.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Consumers generally have a 30-day short-term right to reject faulty goods and receive a refund. Further rights to repair, replacement, price reduction or refund may apply after this period depending on the circumstances.

These Terms & Conditions do not limit your statutory rights.

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13. Intellectual Property

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The Colourfully Black name, branding, artwork, illustrations, journal content, invitation designs, card designs, written content, graphics and other original material displayed on our website or contained within our products are owned by or licensed to ColourfullyBlack.com Ltd, unless otherwise stated.

You may not copy, reproduce, modify, distribute, resell, publish or commercially use our content or designs without our prior written permission.

Purchasing a Colourfully Black product does not transfer ownership of any intellectual property rights to you.

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14. Promotions & Discount Codes

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From time to time, we may offer promotions, discounts or promotional codes.

Individual promotions may have their own eligibility requirements, expiry dates and conditions.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash;

• Only one promotional code may be used per order; and

• Promotional offers cannot be combined.

We may withdraw or amend a promotion where reasonably necessary, but this will not affect orders already accepted unless required by law or agreed with you.

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15. Reviews & Customer Content

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If you submit a review, testimonial, photograph or other content to us for publication, you confirm that you have the right to provide that content.

Where you give us permission to publish it, you grant ColourfullyBlack.com Ltd a non-exclusive licence to use, reproduce and display that content for purposes connected with our business, including our website and marketing.

We reserve the right not to publish, or to remove, content that is unlawful, offensive, misleading, infringes another person's rights or is otherwise inappropriate.

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16. Our Responsibility to You

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We do not exclude or limit liability where it would be unlawful to do so.

Nothing in these terms excludes or limits liability for:

• Death or personal injury caused by our negligence;

• Fraud or fraudulent misrepresentation;

• Defective products where liability cannot legally be excluded; or

• Your statutory rights as a consumer.

We are not responsible for losses that we could not reasonably have foreseen when the contract was formed or losses resulting from your misuse of our products.

Nothing in this section is intended to exclude responsibilities that cannot lawfully be excluded under UK consumer law.

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17. Events Outside Our Reasonable Control

 

Sometimes events outside our reasonable control may affect our ability to fulfil an order, such as postal or courier disruption, severe weather, natural disasters or other circumstances that we could not reasonably prevent.

If this happens, we will take reasonable steps to minimise the effect of the delay and fulfil our obligations as soon as reasonably possible.

Your statutory rights are not affected.

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18. Privacy & Personal Information

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We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Please refer to our Privacy Policy for further information about how we collect, use and protect your personal information.

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19. Changes to These Terms

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We may update these Terms & Conditions from time to time, for example to reflect changes to our products, website or applicable law.

The terms that apply to your purchase will be those in force when your order is placed.

The latest version will be available on our website.

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20. Governing Law

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These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also be entitled to bring proceedings in the courts applicable to the part of the UK in which you live.

Nothing in these terms removes any mandatory consumer protections that apply to you.

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21. Severability

If any part of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect.

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Contact Us

If you have any questions about these Terms & Conditions or an order, please contact us:

ColourfullyBlack.com Ltd
7 Bell Yard
London
WC2A 2JR

Email: hello@colourfullyblack.com