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Delivery and Returns

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UK Delivery:

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We deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.

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Standard dispatch is usually within 1 working day for orders placed before 2 p.m. UK delivery is normally 2–3 working days after dispatch. Please note that this is an estimated delivery time and does not include the time taken to prepare and dispatch your order.

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Available delivery options and estimated delivery times will be shown at checkout.

Delivery times may occasionally be affected by circumstances outside our reasonable control, such as postal or courier delays, severe weather or disruption to delivery services.

If you need your order urgently, please contact us before ordering at:

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hello@colourfullyblack.com

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UK Delivery Costs:

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Our standard UK delivery charges are:

Birthday Cards: £0.99
Paper Invitations: £1.99
Journals: £1.99

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For orders containing different types of products, the applicable delivery charge will be calculated at checkout based on the contents of your order.

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Free Standard Delivery is available on orders over £30.

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Any other available delivery options and charges will be displayed at checkout before you complete your purchase.

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From time to time, we may offer free delivery promotions. Details and any applicable conditions will be displayed with the promotion.

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International Delivery:

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We also deliver to selected international destinations.

Available destinations, delivery options, estimated delivery times and shipping costs will be displayed at checkout.

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International delivery times will vary depending on the destination and may be affected by local postal or courier services and customs clearance.

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International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the price of your order or delivery charge and are the responsibility of the recipient.

We are not responsible for delays caused by customs clearance or other circumstances outside our reasonable control.

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We recommend checking any applicable import requirements, duties or taxes in your country before placing an order.

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Delivery Address:

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Please make sure that the delivery address and contact information you provide are complete and accurate.

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If you notice an error after placing your order, please contact us as soon as possible at hello@colourfullyblack.com.

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We cannot guarantee that an address can be changed once an order has been processed or dispatched.

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Dispatch Confirmation:

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Once your order has been dispatched, you will receive a dispatch confirmation email.

Where tracking is available for the delivery service used, tracking details will also be provided.

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Signature on Delivery:

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Some delivery services may require a signature upon delivery.

Where a signature is required and no one is available to accept the parcel, the delivery provider may leave instructions for redelivery or collection.

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Delivery Delays:

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Delivery dates and times provided on our website or at checkout are estimates unless we have expressly agreed otherwise.

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We will take reasonable steps to ensure your order reaches you within the expected timeframe. If your order is significantly delayed, please contact us so that we can investigate.

Nothing in this Delivery and Returns Policy affects your statutory rights.

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Has Your Order Not Arrived?

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If your order hasn't arrived within the expected delivery period, please:

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• Check that the delivery address on your order confirmation is correct.

• Check for any attempted-delivery notification from the delivery provider.

• If tracking information was provided, check the latest delivery status.

• For international orders, please allow for possible customs clearance delays.

 

If your order is still missing, please contact us at hello@colourfullyblack.com with your order number and we will look into it for you.

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Returns:

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We hope you love your Colourfully Black purchase. However, if you change your mind about an eligible physical product purchased online, you normally have 14 days from receiving your order to tell us that you wish to cancel and return it.

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Once you have notified us, you have a further 14 days to return the item.

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Items Eligible for Return:

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To return a non-personalised physical product:

• It must have been purchased directly from Colourfully Black.

• You must notify us within 14 days of receiving it.

• You should take reasonable care of the product while it is in your possession.

 

You may inspect a product as you reasonably would in a shop. If it has been handled beyond what is reasonably necessary and this reduces its value, we may be entitled to make an appropriate deduction from your refund.

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Items That Cannot Normally Be Returned:

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The statutory right to change your mind does not normally apply to:

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• Personalised or custom-made products created to your specifications; or

• Digital products once supply has begun where you have expressly agreed to immediate supply and acknowledged that you will lose your cancellation right.

 

This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.

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How to Make a Return:

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To arrange a return, email hello@colourfullyblack.com and include:

• Your order number; and

• The item(s) you wish to return.

 

We will provide you with the relevant return instructions.

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Return Postage:

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You are responsible for the cost of returning an unwanted item unless the product is faulty, damaged, incorrect or we have agreed otherwise.

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We recommend obtaining proof of postage when returning an item.

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Refunds:

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Once we receive your returned item, we will process your refund to the original payment method.

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Where applicable, your refund will include the price of the returned product and the cost of our standard delivery service.

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If you chose a more expensive delivery option, such as express delivery, we are not required to refund the additional amount above the cost of standard delivery.

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Refunds will be made within the applicable statutory period, normally no later than 14 days after we receive the returned goods or evidence that they have been sent back, as applicable.

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Exchanges:

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We do not currently offer direct exchanges.

If you would like a different product, please return the eligible item for a refund and place a new order.

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Faulty, Damaged or Incorrect Products:

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If you receive an item that is faulty, damaged, incorrect or not as described, please contact us at hello@colourfullyblack.com as soon as possible.

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Please include your order number and, where appropriate, photographs showing the problem.

We will arrange an appropriate remedy in accordance with your statutory rights and will cover reasonable return costs where the goods are faulty or we have sent you the wrong item.

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Contact Us:

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If you have any questions about delivery or returns, please contact:

hello@colourfullyblack.com